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A/B Testing

A/B testing is the execution layer of an experimentation program. But without behavioral hypotheses and revenue forecasts, most teams end up testing noise instead of signal.

230 articles

behavioral economics May 26, 2026 9 min read

The New Coke Lesson: Why What Customers Say in Surveys Has Almost Nothing to Do With What They Buy

In 1985, Coca-Cola ran 191,000 blind taste tests over four years and spent $4M validating a new formula. New Coke failed catastrophically within three months. The research wasn't wrong — it was measuring the wrong thing. A behavioral economics deep dive into Nisbett & Wilson's 1977 paper, choice blindness experiments, and the foundational insight that customer self-report is largely confabulation.

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behavioral economics May 26, 2026 4 min read

The $300M Button: When Removing a Single UX Decision Created a Year's Worth of Revenue

In 2009, Jared Spool published one of the most consequential UX case studies in modern e-commerce: a major retailer was losing roughly $300M a year because their checkout flow forced new customers to register before buying. A behavioral economics deep dive into friction as a design variable, when subtraction beats addition, and the operational pattern Ron Kohavi documented across two decades of A/B testing.

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behavioral economics May 25, 2026 9 min read

The 1.8-Second Window: How Netflix Built a $270 Billion Business on Your Attention to a Thumbnail

Netflix users spend 1.8 seconds evaluating each thumbnail before moving on. The entire $270B business is built around winning that 1.8-second window. A behavioral economics deep dive into Netflix's AVA system, multi-armed bandit personalization, the lawsuit it caused, and what the rest of us should learn about Hick's Law, emotional salience, and ruthless experimentation on the first 1.8 seconds of any user choice.

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