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Personalization

Articles exploring personalization through the lens of behavioral science and experimentation. Practical frameworks for growth leaders who measure in revenue, not vanity metrics.

7 articles

behavioral economics May 25, 2026 9 min read

The 1.8-Second Window: How Netflix Built a $270 Billion Business on Your Attention to a Thumbnail

Netflix users spend 1.8 seconds evaluating each thumbnail before moving on. The entire $270B business is built around winning that 1.8-second window. A behavioral economics deep dive into Netflix's AVA system, multi-armed bandit personalization, the lawsuit it caused, and what the rest of us should learn about Hick's Law, emotional salience, and ruthless experimentation on the first 1.8 seconds of any user choice.

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